Shipping & Returns

Dongyu Toys supports wholesale and custom squishy toy orders. Shipping and after-sales details are confirmed according to the product, quantity, packaging, destination, and agreed trade terms.

Shipping coordination

We can provide packing information, carton details, shipment communication, and export-ready coordination after product and packaging details are confirmed.

Custom order returns

Because OEM and ODM products are made according to buyer requirements, returns should be discussed before order confirmation. Quality concerns should be reported with photos, videos, order details, and packing information.

After-sales communication

If an issue occurs, our team will review the information and discuss a reasonable solution based on the confirmed order terms and production details.